Privacy Policy
When you use any telehealth and telecommunications services, you expressly agree to our use of your personal information in accordance with this Privacy Policy.
ORBS’s Privacy Principles:
Compliance:
We respect your privacy and are committed to protecting it through our compliance with all regulations to protect confidential data in Kingdom Of Saudi Arabia.
1- ORBS’s Privacy Policy
Data Collection & Use:
- Personal information: information through which you can be identified such as
- Name
- Age
- Gender
- Contact number
- National (identity/residence etc.)
- We may use your personal information to contact you directly to provide you with information about the services you have requested from us or that we feel may be of interest to you.
- Health information: including medical history and treatments currently or previously used
- Financial information: for example, credit card or cashier’s card details
- Information related to your order and purchase of or access to a service such as purchase records, delivery details, payment receipts, etc.
- Any feedback or comments you have made.
- Information about any health service provided by your attending physician
Diagnosis and treatment depend on the information provided by you. If you provide inaccurate or incomplete information, this may have negative consequences for the health care provided
Consulting Privacy:
The doctor is contacted using a video or audio connection directly using your smartphone or web browser. Your personal conversations and questions are conducted directly with your doctor to provide the appropriate health service for your digital consultation status. Your personal and health information is shared with the doctor during the consultation securely and confidentially.
How Are You Protected?
All personal information that may indicate your identity is concealed from others, including complete confidentiality in video and audio calls.
We are here to help and facilitate your healthy choices:
To assist you and provide a health service that is appropriate to your health situation, the relevant data is used to facilitate the required health services. Moreover, we may employ your information to contact you for follow-up purposes in the event of any technical difficulties or other disruptions that may interrupt the consultation session.
Safety:
At ORBS, all information is protected and secured in accordance with the required standards. We use technology and security policies to preserve your privacy and ensure that your information is protected and that no personal information is used for external marketing or any third party. Security measures are designed to prevent unauthorized access and access to your personal information is limited to employees whose work needs to know that information and who are subject to a confidentiality duty.
2- User Rights:
You control your privacy. ORBS is designed to keep your information secure and confidential. You can add, delete or edit any of your health information in your profile at any time. You are also entitled to know what personal information we collect and how it is used. We practice transparency and indicate what information is used in the privacy policy.
